Razor Sparrow Careers
Razor Sparrow LLC is a custom productivity service development company that helps teachers, schools, and districts solve their educational technology needs. As a bootstrapped company, we've embraced the journey of continuous learning and adaptation, developing solutions that address real-world educational challenges.
Current Openings
Community & Customer Experience Manager
Position Overview
The Community & Customer Experience Manager will lead educator-facing communication, engagement, and customer experience efforts. This role bridges our internal team and the teacher community, ensuring educator feedback informs product decisions while maintaining a strong, supportive public presence.
This position requires professionalism, initiative, and strong communication skills.
Required Qualifications
- Must reside in Puerto Rico full time
- Excellent oral and written English communication skills
- Professional presence on video calls and in written communication
- Strong organizational skills and ability to work independently
- Ability to represent the company publicly and engage confidently with educators
- Self-directed with strong ownership and judgment
- Comfort working in a small, fast-paced team environment
Preferred Qualifications (Not Required)
- Experience in education (teacher, instructional coach, administrator, etc.)
- Previous employment in EdTech
- Customer success or client-facing experience
- Community management experience
- Experience managing Facebook groups or ambassador programs
- Familiarity with email marketing platforms
Key Responsibilities
Community & Engagement
- Manage and moderate our online teacher community (including Facebook groups)
- Foster engagement, testimonials, and meaningful discussion
- Develop and manage an educator ambassador program
- Conduct polls and gather structured product feedback
- Build relationships with teacher leaders and champions
- Attend occasional education conferences as needed
Social Media & Communications
-Plan and execute social media content across platforms (Facebook, X, Bluesky, YouTube, Instagram, LinkedIn)
-Translate product updates into clear, teacher-friendly messaging
-Assist with drafting and sending email newsletters
-Highlight classroom success stories and educator use cases
Customer Success
- Maintain proactive communication with larger school and district customers
- Identify potential churn risks and escalate as appropriate
- Coordinate and deliver virtual trainings, webinars, and professional development resources
- Communicate service trends and customer insights to internal leadership
Support & Experience Improvement
- Handle escalated or high-priority support matters when necessary
- Improve onboarding materials, help documentation, and video tutorials
- Identify opportunities to reduce repetitive support through clearer communication and education
Compensation & Benefits
- Competitive salary based on experience
- Fully remote (Puerto Rico residency required)
- Opportunity for professional growth within a growing EdTech company
To apply, please submit your resume and a brief cover letter explaining why you are interested to [email protected].
[CLOSED] Senior Full Stack Developer [CLOSED]
This position has been filled.